Terms and Conditions

ARTICLE 1 - DEFINITIONS

The following definitions are used in these General Terms and Conditions, and they provide clarity and context for both parties involved in the agreement:

Withdrawal Period: The specific duration during which the consumer has the right to cancel or withdraw from the contract without any obligation to provide a reason. This period allows the consumer to change their mind, and it begins from the day the consumer receives the product or service. The withdrawal period is a critical aspect of consumer protection laws designed to safeguard the rights of the consumer when shopping online or via distance contracts.

Consumer: An individual person, who is not acting within the scope of their business or professional activity, who enters into a distance contract with the entrepreneur. This definition ensures that the rights and protections specified in these terms are granted only to natural persons who are considered consumers under applicable law.

Long-Term Contract: A type of agreement concluded at a distance, which entails a series of product or service deliveries over an extended period. Such contracts typically involve a recurring service or ongoing supply of goods, and they often include specific terms and conditions regarding renewal, cancellation, and obligations for both parties.

Durable Medium: Any device or medium that allows for the storage of information, ensuring it can be retrieved, understood, and used by the consumer or entrepreneur in the future without any alterations. This could include electronic forms of communication, emails, or physical copies that allow for the retention of the agreement’s details.

Right of Withdrawal: A fundamental right that allows the consumer to cancel a distance contract within the set period, without providing any reason. This is a legal right, designed to provide flexibility for the consumer, especially in cases where they have not had the opportunity to examine the product or service physically before purchase.

Entrepreneur: An individual or legal entity that offers products and services to consumers at a distance. The entrepreneur is responsible for ensuring that the products and services offered comply with all relevant regulations and standards, and that the terms of sale are clearly communicated and fair to the consumer.

Distance Contract: A contract entered into between the consumer and the entrepreneur without face-to-face interaction, conducted through electronic means, telecommunication, or other remote methods. This type of contract is typical in online shopping, telephone orders, and other forms of distance selling.

Distance Communication Method: The method by which a contract is concluded without the need for both the consumer and the entrepreneur to be physically present in the same location. This includes telephone, email, internet forms, or any method that enables communication without the parties meeting directly in person.

General Terms: The rules and conditions that govern the sales process and interaction between the entrepreneur and the consumer. These terms set out the rights, duties, and obligations of both parties, ensuring a clear understanding of how the agreement will function and what is expected from each side.

ARTICLE 2 - COMPANY IDENTITY

Stilealto.com

Address: 26 Main Street, Keswick, Cumbria, CA12 5JD, United Kingdom
Email: info@stilealto.com
Phone number: +44 7365 052335

ARTICLE 3 - SCOPE OF APPLICATION

These general terms apply to every offer made by the entrepreneur and every distance contract concluded between the entrepreneur and the consumer. The terms cover all aspects of the sale process, from the initial offer to the final contract conclusion, ensuring that both parties are aware of their rights and obligations at every step.

Before concluding a distance contract, the consumer will receive the full text of these terms. If this is not possible, the consumer will be informed where they can view them and that they will be provided promptly upon request. This guarantees that the consumer is fully informed about the terms before agreeing to the contract.

In the case of electronic contracts, the terms will be provided to the consumer in a way that allows them to be saved on a durable medium. If this is not possible, the consumer will be informed where to download them and that they can receive them electronically or in another form without additional charges. This ensures that the consumer can easily access and store the terms for future reference.

If any additional terms apply to specific products or services, and there is a conflict between them and these general terms, the consumer may always choose the more favorable version for themselves. This gives the consumer the flexibility to select the terms that offer them the best protection or benefits.

If any provision of these general terms is deemed invalid or unenforceable, the remaining provisions will remain in effect. The invalid clause will be replaced with one as close as possible to the original intention. This ensures that the agreement can continue to function even if some terms are found to be invalid, maintaining the overall integrity of the contract.

Any situation not addressed in these terms should be resolved according to their general spirit. This allows for flexibility in interpreting the terms in situations that may not have been explicitly foreseen but are in line with the overall intent of the agreement.

ARTICLE 4 - OFFER

If an offer is time-limited or subject to specific conditions, this will be clearly stated. The entrepreneur ensures that the consumer is aware of any time-sensitive aspects of the offer, such as expiration dates or limited availability of products.

The entrepreneur reserves the right to change or withdraw the offer at any time. This allows the entrepreneur to respond to market conditions or other circumstances that may necessitate altering or removing the offer.

The offer includes a detailed description of the products or services offered. The description is detailed enough to allow the consumer to make an informed decision. If the entrepreneur uses pictures, they must accurately reflect the appearance of the product. Obvious errors in the offer are not binding for the entrepreneur. This ensures that the consumer has all the necessary information to make an informed purchase decision.

All photos, descriptions, and information provided in the offer are indicative and do not form the basis for any claims. The entrepreneur provides these details to give the consumer a clear idea of the product, but they are not legally binding in terms of exact representation.

Each offer includes detailed information about the terms of purchase, including:

• Price, excluding customs duties and VAT on imports (which the customer will cover);
• Shipping costs (if applicable);
• How the contract is concluded and the necessary steps for completion;
• The possibility to exercise the right of withdrawal;
• Available payment and delivery methods;
• Validity period of the offer;
• Information about warranty and after-sales service.

ARTICLE 5 - CONTRACT

The contract is concluded when the consumer accepts the offer and fulfills the conditions set out in it. The contract becomes legally binding once both parties agree to the terms and conditions, ensuring that both sides are committed to their obligations under the agreement.

If the consumer accepts the offer electronically, the entrepreneur will immediately confirm its acceptance. Until the consumer receives confirmation, they may cancel the order. This ensures that the consumer has the opportunity to reconsider their decision before the contract becomes final.

If the contract is concluded electronically, the entrepreneur will use appropriate technical and organizational measures to ensure the security of data transmission. This is to protect both the consumer’s personal information and the integrity of the transaction.

The entrepreneur has the right to check whether the consumer can fulfill their payment obligations. If based on this information, the entrepreneur has reasonable grounds to not conclude the contract, they may refuse to process the order or impose additional conditions. This ensures that the entrepreneur is not obligated to fulfill orders that may pose a financial risk.

Once the contract is concluded, the consumer will receive the following on a durable medium:

• Company's address where complaints can be submitted;
• Information on the withdrawal procedure;
• Information about warranty and after-sales service;
• Conditions for terminating the contract in case of long-term contracts.

Each contract is concluded subject to the availability of the ordered products. This ensures that the consumer is aware that the product they are purchasing may not be available at the time of the order, and it provides a mechanism for addressing any shortages.

ARTICLE 6 - RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract regarding the purchase of products without providing a reason within 30 days. The withdrawal period begins the day after the consumer receives the product or the designated representative. This right is in place to protect consumers from impulse decisions and gives them the opportunity to thoroughly evaluate their purchase once it arrives.

During the withdrawal period, the consumer should handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wants to keep it. If the consumer decides to withdraw from the contract, they should return the product in its original condition and packaging, in accordance with the entrepreneur's instructions. This is to ensure that the product can be resold or returned to stock without being devalued.

The consumer who wishes to exercise their right of withdrawal should inform the entrepreneur within 30 days of receiving the product, preferably electronically. The consumer must then return the product within 14 days and provide proof of shipment, such as a tracking number. This process helps both the consumer and entrepreneur maintain clear records of the transaction.

If the consumer does not notify the intention to withdraw or return the product after this period, the contract is considered binding, and the consumer is obligated to fulfill the terms of the agreement. This ensures that the entrepreneur is not left with uncompleted transactions and that the consumer cannot withdraw from the purchase indefinitely.

ARTICLE 7 - COSTS ASSOCIATED WITH WITHDRAWAL

In the event of exercising the right of withdrawal, the consumer will bear the cost of returning the product. The consumer is responsible for the logistics of returning the product, including packaging and shipping. The cost of returning products should be made clear to the consumer at the time of purchase so they can make an informed decision.

If the consumer has made a payment, the entrepreneur will refund the full amount within a maximum of 14 days from the receipt of the returned product or proof of shipment. This ensures that the consumer is reimbursed in a timely manner once the returned item is received and processed.

ARTICLE 8 - EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the right to withdraw from the contract in relation to specific products or services, provided the consumer is informed of this before the contract is concluded. Such exclusions typically apply to products that cannot be returned due to their nature or to services that have been fully provided.

The right of withdrawal does not apply to:

• Products made to the consumer's specifications or customized to their individual needs. This includes tailored or personalized items that cannot be resold due to their specific design for the consumer.
• Products with a short shelf life or subject to rapid deterioration, such as food, perishable items, or health products that cannot be resold once opened.
• Products that cannot be returned due to their nature, such as items that, for hygienic reasons, cannot be returned after they have been opened or used (e.g., cosmetics, underwear, etc.).
• Services that have begun before the expiration of the withdrawal period with the consumer's consent, such as subscription-based services or pre-booked experiences.
• Subscriptions to magazines and newspapers that are delivered on a regular basis.

ARTICLE 9 - PRICES

The prices stated in the offer will not change during its validity period unless there are changes in VAT rates. Any adjustments to the price due to tax or tariff changes will be promptly communicated to the consumer at the time of purchase.

For products whose price depends on fluctuations in the financial market, the entrepreneur may apply variable prices. In this case, the consumer will be informed of this at the time of purchase, allowing them to make an informed decision based on the expected market trends.

Printing errors or mistakes in the stated prices do not oblige the entrepreneur to deliver the product at the incorrectly stated price. If a pricing mistake is identified, the entrepreneur will notify the consumer and offer them the chance to cancel or amend the order.

ARTICLE 10 - WARRANTY AND COMPLIANCE

The entrepreneur guarantees that the products and services offered in the store comply with the concluded contract, the description in the offer, and the applicable legal provisions. This means that the products must meet the expectations set forth in the product descriptions and advertisements.

If a product is defective, the consumer has the right to file a complaint. Defective or incorrectly delivered products must be reported to the entrepreneur within 14 days of receiving the goods. This gives the consumer an adequate period to inspect the product and report any issues they encounter.

The warranty period provided by the entrepreneur is in accordance with the manufacturer's warranty period. The warranty covers defects in materials or craftsmanship, but it does not extend to damage caused by misuse or improper handling of the product. Any issues arising from natural wear and tear or accidents are excluded from the warranty.

ARTICLE 11 - DELIVERY AND EXECUTION

The entrepreneur makes every effort to ensure that orders are processed as quickly as possible and in accordance with the agreed timelines. However, external factors such as shipping delays or stock availability can sometimes affect delivery timeframes.

The delivery address is the one provided by the consumer at the time of placing the order. The consumer is responsible for providing an accurate and complete address to avoid delivery issues.

If the delivery is delayed, the consumer will be informed within 30 days of placing the order. In this case, the consumer has the right to cancel the order and receive a full refund. This ensures that the consumer is not left waiting indefinitely for a product that may not be available in the expected timeframe.

The risk of damage or loss of the shipment passes to the consumer only after the order has been delivered. Once the goods have been delivered to the designated address, the consumer assumes the risk for any subsequent damage or loss of the product.

ARTICLE 12 - DURATION OF THE CONTRACT AND TERMINATION

Cancellation

The consumer may terminate an open-ended contract for the regular supply of products or services at any time, with a maximum notice period of one month. This provides flexibility for the consumer to end a recurring service or supply arrangement without being bound by lengthy commitments.

For fixed-term contracts, the consumer may terminate the contract at the end of its duration, with the same notice period. This ensures that the consumer is not automatically locked into a new contract unless they explicitly agree to the renewal terms.

Extension

Fixed-term contracts for the regular supply of products or services may not be automatically extended. This prevents situations where consumers are unknowingly locked into an ongoing commitment beyond the agreed period.

Exceptions include magazine and newspaper subscriptions, which may be extended for no more than 3 months, with the consumer able to cancel with a one-month notice period. This ensures that the consumer has clear control over whether they wish to continue receiving the service after the initial subscription period.

ARTICLE 13 - PAYMENTS

Unless otherwise agreed, the consumer must make payment within 7 working days from the conclusion of the contract. This is a standard timeframe that ensures the entrepreneur can promptly process the order and the consumer can complete the purchase transaction.

The consumer is required to report any errors in the provided payment information. If there is an issue with the payment, the consumer should notify the entrepreneur immediately to avoid delays in processing the order.

In the event of non-payment, the entrepreneur has the right to recover the owed amounts in accordance with applicable regulations. This may involve sending reminders, imposing late fees, or taking legal action to recover the debt if necessary.

ARTICLE 14 - COMPLAINT PROCEDURE

Complaints regarding the performance of the contract should be submitted to the entrepreneur within a reasonable period, detailing the issue. The entrepreneur is required to address any issues related to the quality of the product or service, and the complaint process allows the consumer to formally request a resolution.

The entrepreneur commits to responding to the complaint within 14 days of receiving it. This ensures that the consumer receives timely feedback and that the issue is addressed as quickly as possible.

If the complaint is not resolved satisfactorily, the consumer can refer the matter to the relevant consumer protection authorities. This provides the consumer with an additional layer of protection if they are dissatisfied with the outcome of the complaint process.

ARTICLE 15 - LEGAL DISPUTES

All disputes arising from this agreement shall be governed exclusively by UK law. This ensures that both the consumer and the entrepreneur are subject to the legal framework in which the business operates, providing consistency and clarity regarding the resolution of any disputes.

If the consumer resides in another country, UK law still applies. This clause ensures that even if the consumer is based abroad, the contractual relationship remains bound by the legal system of the United Kingdom.

ARTICLE 16 - SMS MARKETING

By subscribing to SMS marketing in the Stilealto.com store, the consumer agrees to receive notifications about orders, reminders, and promotional offers. This allows the consumer to stay informed about their orders and receive special deals directly via text message.

If the consumer wishes to unsubscribe from receiving SMS messages, they can send the STOP message to any received message or use the unsubscribe link provided in the message content. This gives the consumer full control over their subscription preferences.

Stilealto.com is not responsible for any delays in the delivery of SMS messages or errors resulting from telecommunications operators' actions. The store works with third-party providers for SMS delivery, and as such, any issues related to delivery times or message errors are beyond their control.

Additional information can be found in our privacy policy. This ensures that consumers can access detailed information regarding how their personal data is managed and used for marketing purposes.