Frequently Asked Questions
Dear Customer,
To keep our prices as low as possible, Stilealto.com ships products directly from the manufacturer or supplier. As a result, delivery times may be slightly longer than usual. Processing your order takes approximately 1-2 working days. The average delivery time in the United Kingdom is about 4-6 working days.
The expected delivery time has passed – where is my order?
In most cases, orders are delivered within the expected timeframe. However, sometimes delays may occur. If it’s been 3 additional days since the expected delivery time and your order still hasn’t arrived, please contact us via email: info@stilealto.com
How much does shipping cost?
When shopping at Stilealto.com, you always enjoy free shipping on all orders.
How can I pay for my order?
Stilealto.com always offers secure payment methods. We work with the most commonly used payment providers in the United Kingdom:
- Visa
- Mastercard
- PayPal
Some products are missing – why?
Some orders are shipped in separate packages due to weight restrictions. To ensure the highest quality of products, ordered items may come from different suppliers. If you order multiple products at the same time, they may be delivered at different times.
Don’t worry, your order is on its way. The rest of your order usually arrives within 1-3 working days.
What should I do if I receive a damaged shipment?
Unfortunately, sometimes an order can get damaged during transport. The fault does not lie with the customer. In such cases, please contact our customer service department by sending an email to: info@stilealto.com. Please include photos of the damage in your message.
Do not return the product before sending the photos. Without this, we will not be able to offer an appropriate solution. Our customer service team will address your issue as quickly as possible and find the best solution.
What if I ordered the wrong product, the size doesn’t fit, or I changed my mind?
First, contact our customer service department (info@stilealto.com). We will then find the best solution for you. In the case of returns, the customer is only responsible for the cost of return shipping.
Do you have any additional questions?
✉️ - info@stilealto.com
📱 - +44 7365 052335